Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Plumbing Bountiful. They apply whether you act individually or on behalf of an entity. By accessing our website at plumbingbountiful.com, requesting estimates, or booking appointments, you agree to these Terms. You also accept these terms when authorizing our technicians to work on your property.

2. Scope of Plumbing Services & Dispatch

Plumbing Bountiful provides residential and commercial plumbing diagnostics, maintenance, repairs, replacements, and municipal code installations across Bountiful and Davis County, Utah. By requesting service:

• You represent that you are the lawful owner of the property or an authorized agent with legal power to contract for repairs on the premises.
• You grant our licensed technicians and authorized subcontractors safe, unobstructed access to the work area, water shut-off valves, electrical panels, and mechanical rooms.
• Our technician will perform an on-site diagnostic assessment and present a written estimate before initiating non-emergency work.

3. Estimates, Flat-Rate Pricing & Payment Terms

• Upfront Quotes: We operate on transparent, flat-rate pricing. You will receive total costs before repairs commence. If concealed conditions arise, like deteriorated behind-wall pipes, we present an amended quote. You must approve this quote before work proceeds.
• Payment Due Upon Completion: Payment is due in full immediately upon completion of authorized work, unless prior written commercial credit terms have been established.
• Accepted Payment Methods: Major credit cards (Visa, MasterCard, Discover, AMEX), debit cards, electronic bank transfers, and verified bank checks.
• Lien Rights: Under Utah Code Title 38, contractors hold statutory lien rights against properties for unpaid labor, services, or materials.

4. Cancellations & Emergency Dispatch

We understand that schedules change. For standard scheduled service calls, we request a minimum of 2 hours' advance notice for cancellations or rescheduling. For priority emergency dispatches, if a technician has already been dispatched and arrived on-site before cancellation, a standard diagnostic/trip fee may apply.

5. Workmanship Warranty & Manufacturer Guarantees

• Workmanship Warranty: We stand behind our work. Plumbing Bountiful warrants all labor and workmanship for 30 days to 1 year. The warranty duration depends on the specific service type on your written invoice.
• Manufacturer Warranties: Equipment, water heaters, water softeners, and parts carry manufacturer warranties. Brands include Bradford White, Rheem, Navien, Rinnai, and Moen. All warranty claims are governed directly by manufacturer terms.
• Exclusions: Warranties do not cover damage caused by misuse, freezing, or chemical abuse. We also exclude pre-existing structural decay, customer tampering, and water pressure exceeding 80 PSI without a PRV.

6. Municipal Permits & Code Compliance

Plumbing work in Utah must comply with the Uniform Plumbing Code (UPC) and city ordinances. We file permits for water heater replacements, sewer relining, and gas piping. This includes filings in Bountiful, Centerville, Farmington, North Salt Lake, West Bountiful, and Woods Cross. Customers must provide reasonable property access for municipal inspectors to complete sign-offs.

7. Customer Responsibilities

You agree to:

• Provide a safe working environment free of hazardous materials, unrestrained animals, and structural safety hazards.
• Disclose any known pre-existing plumbing defects, concealed electrical wiring, post-tension slabs, or underground utilities.
• Follow technician instructions regarding temporary water or gas shut-offs during active service.

8. Limitation of Liability

Except as provided by Utah law, our total liability shall not exceed the amount paid for the specific service. We are not liable for pre-existing plumbing deterioration or municipal sewer main blockages. Furthermore, we are not liable for water damage occurring prior to technician arrival and containment.

9. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Utah. Any legal action arising under these Terms shall be brought in the courts located in Davis County, Utah.