Privacy Policy

1. Introduction

Plumbing Bountiful ("we," "our," or "us") is dedicated to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, and safeguard your information. It applies when you visit our website at plumbingbountiful.com or submit service forms. It also governs phone calls and dispatched plumbing services across Bountiful and Davis County, Utah.

By using our website or requesting plumbing services, you consent to the data collection and usage practices described in this policy. If you do not agree with any terms herein, please discontinue using our website.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal Identifiable Information (PII): We collect names, property addresses, email addresses, phone numbers, and billing details. These are gathered when you submit quote forms or call dispatch.
• Service & Diagnostic Details: We collect requested plumbing services, property types, fixture details, and uploaded diagnostic photos. Our technicians also record on-site diagnostic service notes.
• Automated & Device Information: We collect IP addresses, browser types, operating systems, and pages viewed. These details are gathered automatically through cookies, server logs, and analytics scripts.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing, scheduling, routing, and dispatching licensed plumbing technicians to your location.
• Generating upfront estimates, flat-rate quotes, and processing payment transactions.
• Communicating technician arrival status, service updates, warranty notices, and emergency alerts.
• Filing municipal building permits and backflow tests with local city departments. This includes Bountiful, Centerville, Farmington, North Salt Lake, West Bountiful, and Woods Cross.
• Improving website usability, responsiveness, and customer support.
• Preventing fraudulent activity, unauthorized transactions, and complying with Utah state and federal laws.

4. Information Sharing & Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third-party data brokers or marketing companies. We may share your information under the following limited circumstances:

• Service Fulfillment Partners: We share service request details with vetted, licensed plumbing contractors in our network. This ensures immediate dispatch and rapid service execution in your area.
• Service Providers: Third-party platforms that assist in web hosting, payment processing, customer communication, SMS dispatch notifications, and lead management (such as LeadSmart).
• Municipal & Regulatory Authorities: We share records with city building inspectors and water departments when required. This includes securing municipal permits and registering backflow assembly tests.
• Legal Compliance: We share records when required by law, court order, or subpoena. This includes protecting the safety and legal rights of our customers and the public.

5. Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance user navigation, analyze website traffic, and remember user preferences. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain interactive features of our website.

6. Data Security & Retention

We implement technical and physical safeguards, including 256-bit SSL encryption, to protect your personal information. These protocols guard against unauthorized access, alteration, disclosure, or data destruction. We retain personal data only as long as necessary to fulfill service requests. Records are also retained to comply with statutory accounting and tax retention standards.

7. Your Privacy Rights

Depending on your jurisdiction, you may request access to your personal data. You may also request corrections to inaccurate information or ask for record deletion. To exercise these rights, contact our privacy coordinator using the details below.

8. Third-Party Links & Maps

Our website may include interactive maps (such as Google Maps) and links to external websites for municipal codes or water quality data. We are not responsible for the privacy practices, content, or terms of third-party websites. We encourage you to review their respective privacy policies.

9. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted directly on this page with an updated "Last Updated" date. Your continued use of our website or services following any modifications constitutes your acknowledgment and acceptance of the revised policy.