Privacy Policy

1. Introduction

Plumbing Bountiful ("we," "our," or "us") is dedicated to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at plumbingbountiful.com, use our online service request forms, call our dispatch phone numbers, or engage our plumbing technicians for residential or commercial services across Bountiful and Davis County, Utah.

By using our website or requesting plumbing services, you consent to the data collection and usage practices described in this policy. If you do not agree with any terms herein, please discontinue using our website.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Personal Identifiable Information (PII): Name, physical property address, billing address, email address, telephone number, and payment details when you request a service, submit a quote form, or communicate with our dispatch staff.
• Service & Diagnostic Details: Plumbing service requested, property type (residential/commercial), history of plumbing issues, fixture types, photographs or videos you upload for diagnostic assessment, and service notes recorded by our technicians.
• Automated & Device Information: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and general geographic location data collected automatically via cookies, server logs, and analytics scripts.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing, scheduling, routing, and dispatching licensed plumbing technicians to your location.
• Generating upfront estimates, flat-rate quotes, and processing payment transactions.
• Communicating technician arrival status, service updates, warranty notices, and emergency alerts.
• Filing municipal building permits, backflow certification tests, and inspection documentation with local city building departments (such as Bountiful, Centerville, Farmington, North Salt Lake, West Bountiful, and Woods Cross).
• Improving website usability, responsiveness, and customer support.
• Preventing fraudulent activity, unauthorized transactions, and complying with Utah state and federal laws.

4. Information Sharing & Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third-party data brokers or marketing companies. We may share your information under the following limited circumstances:

• Service Fulfillment Partners: We may share service request details with vetted, licensed, and insured local plumbing contractors and certified technicians within our network to ensure immediate dispatch and service execution in your area.
• Service Providers: Third-party platforms that assist in web hosting, payment processing, customer communication, SMS dispatch notifications, and lead management (such as LeadSmart).
• Municipal & Regulatory Authorities: City building inspectors, water departments, and public health agencies when required to secure permits, register backflow assembly tests, or comply with local building codes.
• Legal Compliance: When required by law, court order, subpoena, or to protect the safety, property, or legal rights of Plumbing Bountiful, our customers, or the public.

5. Cookies & Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance user navigation, analyze website traffic, and remember user preferences. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect certain interactive features of our website.

6. Data Security & Retention

We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS 256-bit encryption for data in transit) to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with statutory accounting and tax retention requirements.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request the deletion of your personal records. To exercise these rights, please contact our privacy coordinator using the contact information below.

8. Third-Party Links & Maps

Our website may include interactive maps (such as Google Maps) and links to external websites for municipal codes or water quality data. We are not responsible for the privacy practices, content, or terms of third-party websites. We encourage you to review their respective privacy policies.

9. Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted directly on this page with an updated "Last Updated" date. Your continued use of our website or services following any modifications constitutes your acknowledgment and acceptance of the revised policy.